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Fragrance Find Frequently Asked Questions

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Fragrance Find Frequently Asked Questions JavaScript seems to be disabled in your browser. You must have JavaScript enabled in your browser to utilize the functionality of this website. Fragrance Find - Perfumes 0861 555 147 FreeWordageon selected products 100% Secure online shoppingWordageand returns 10 Reasons Why you should buy from us Log In / Sign Up FAQ 0861 555 147 FreeWordageon selected products 100% Secure online shoppingWordageand returns 10 Reasons Why you should buy from us Menu Search Account Fragrance Find Cart   You have no items in your shopping cart. 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You can scan through our various product selection menus, or if you are looking for something specific, use the search bar to help you find the product you require fast and effective. Should you find anything you would like to purchase, simply add it to your shopping cart. You will be taken to the checkout screen where you can either segregate to checkout or protract shopping. Should you select the checkout option you will then be asked to enter in your wordage details as well as select a payment type. Question: How do I track my order?Answer: Once FragranceFind has dispatched your order, we will send you an email containing the courier tracking number for your order, withal with the courier contact details. Please note that we can only provide you with a tracking number the morning without your item has been dispatched, as waybill numbers are only provided to us by our couriers in the evening. PAYMENTQuestion: What is the payment method?Answer: Customers can segregate to pay either via Visa or Master credit processing, or by ways of electronic transfer (EFT) All CreditVellumtransactions are processed via our trusted payment gateway PAYGATE. For remoter info and reassurance, please view: www.paygate.co.za During the checkout process you will be prompted to select a payment method. FragranceFind only offers payments via credit vellum (Visa or Mastercard). The goods will be dispatched as soon as the payment clears. Question: What happens if the item I purchase is out of stock?Answer: Should the situation upspring that item you have placed an order for is unavailable within the usual wordage period; FragranceFind will contact you and notify you of the situation. You will then be given the option of cancelling or amending the order or waiting for new stock to wilt available. SECURITY AND PRIVACYQuestion: I have bought goods from other online sites but when I have gone when for support, their sites do not exist. How can I be ensured that the same situation will not happen with you?Answer: We understand completely that internet shopping can often be a nerve-racking experience. Feel self-ruling to e-mail FragranceFind info@fragrancefind.co.za if you have any questions or concerns, to put your mind at ease. Please note that if you have purchased products through other Sites, we  unfortunately can't support goods which have not been purchased through the FraganceFind website, so please do your homework surpassing purchasing online. DELIVERYQuestion: How long will I have to wait for my FragranceFind delivery?Answer: FragranceFind strives to fulfill orders as soon as possible. Under normal circumstances, the time it takes from when an order is placed until it is dispatched for delivery, is approximately 3 working days.Approximate time taken from stimulation to the receipt of goods:•    Main Centre -    Express: 2 to 3 working days (From time of dispatch)•    Regional Area - Express: 3 to 5 working days (From time of dispatch)Should an order be particularly heavy or bulky, an spare working day may be required. Question: What do I need to present when I winnow my delivery?Answer: You will be requested on wordage to produce your ID and/or credit vellum for fraud prevention purposes. Also please note that deliveries will only take place during merchantry hours unless special arrangements have been agreed. RETURNS AND EXCHANGES Question: How do returns work?Answer: Should an item not meet with your satisfaction for whatever reason, you may return the goods to FragranceFind within seven days of receipt. You will then get a full refund for the item, however please note that all uncontrived financing incurred by FragranceFind associated with the order such as very wordage financing will be taken off the value refunded to you.The item must be returned undamaged and unopened in the original pacakaging, accompanied by the correct documentation. A written reason for the receipt must trailblaze the returned goods. Question: Can I cancel my order? What happens if I am not happy with the product I receive?Answer: According to the Distance Selling Act , you have 7 days to cancel your contract pursuit the day of the inrush of the goods. The goods must be returned to us in the condition they were dispatched, well-constructed with all packaging and in a re-saleable state. The goods remain YOUR responsibility until they are received and signed for by us. If an order is cancelled/returned, a 15% handling fee will be levied to imbricate processing/handling costs.If an unwanted product is returned and exchanged for a variegated product, you will be charged or refunded any price difference, and you will be charged for return shipping. CONTACTQuestion: How do I contact FragranceFind and what are your trading hours?Answer: We have tried to make contacting us as simple as possible. You can use the e-mail info@fragrancefind.co.za form option by going to the "contact us" page.  Feel self-ruling to email us if you have any questions. Our trading hours are Monday to Friday : 9am- 5pm (Excluding public holidays & Sundays) Our Promise Fragrance Find specialises in the sale of genuine imported designer fragrances. We operate throughout South Africa, to meet the needs of today's value-orientated, time-strapped consumers. ABOUT SSL CERTIFICATES Something About Us About Us 3D Secure Frequently Asked Questions Terms & ConditionsWordage& Returns Track my order Contact us info@fragrancefind.co.za Contact Us Form   Call Us: 0861 555 147between 10H00 and 16H00 weekdays only Newsletter Subscribe © Copyright 2012- Fragrance Find.